HELP CENTRE
T's & C's and all the rest
DO YOU ACCEPT RETURNS?
I'm confident that you will like the craft supplies you buy, but if not please return it unused, in the original packaging within 28 days of receipt for a full refund of the product.
Please let me know within 14 days if you intend to send something back, just so I can keep on top of stock levels and tracking. Please note that return carriage and insurance is the responsibility of the purchaser.
​
Unfortunately specially commissioned, personalized or custom pieces are excluded from this policy. If any item is received damaged or faulty, please talk to me, so we can find a happy solution.
WHICH COUNTRIES DO YOU SHIP TO?
I'm happy to ship globally for most products, but please make sure you are able to receive these in the country of delivery. Any costs involved in the return/rejection of goods as well as the costs of goods for destruction will have to be borne by the purchaser.
​
Please note that some pieces made from animal products such as Buffalo Horn or some woods such as Lignum Vitae cannot be exported to many countries.
Metals
There are a range of metals used by Fuel Your Craft as well as but our suppliers. This section focuses on jewellery materials. Precious metals sold via this website such as Sterling Silver, Fine Silver and various colours and carats of gold are offered as supplies which are intended for further manufacturing. Supplies such as this are classed as bullion products intended for manufacture and are therefore exempt form hallmarking. All precious metals on this site comply with the EU nickel directive.
​
Base Metal products, specifically Tierra Cast jewellery components, are cast in Pewter (composed of 92% tin, 7.5 % antimony and .5% copper) and then plated with various finishes. Tin is refined from ore that contains other metals, including lead. A chemical process is used to remove the lead, but trace amounts still remain. Although all pewter contains trace amounts of lead, the term "lead free pewter" is used to describe pewter that meets the stringent FDA standard of less than .05% (or 500 parts per million) lead content in pewter in contact with food.
EU Nickel Compliance:
Tierra Cast Pewter regularly tests below 100 ppm lead and less than 50ppm for cadmium and does not contain nickel.
Unplated pewter finish components numbers -10 and -40, our in house black finish -13, and our plated -27 Brass Ox finish are nickel-free.
A flash layer of nickel is used in the plating process for our Silver, Gold, Copper and Rhodium plated finishes. Historically, these finishes, with the exception of Rhodium (-60 & -61), have passed the “wear test” requirements for compliance with EN 1811.
Update: Recent periodic testing has provided inconsistent results for Tierra Cast Silver, Gold and Copper plated finishes. They are working with their plating company to correct the issue, however, in the meantime they cannot assert that those plated products comply with the European Nickel Directive.
PRIVACY POLICY
Fuel Your Craft is a website owed and operated by Damian J. Miles. Damian J. Miles is dedicated to protecting your personal data and operates a comprehensive policy for privacy and security. We aim to store the minimal amount of information possible to allow you to make purchases and offer you recommendations.
​
1. GENERAL
1.1 Any reference to “we” “us” “our” is a reference to the entity Damian J. Miles. For the purposes of data protection legislation, we are the data controller.
1.2 We are committed to protecting and respecting your privacy. This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
2. INFORMATION WE MAY COLLECT ABOUT YOU
We may collect and process the following data about you:
2.1 Information that you provide by filling in forms on our site (“Site”). This includes information provided at the time of registering to use our Site, subscribing to our service (i.e. information provided during the check-out process when purchasing goods) or requesting further services. We may also ask you for information when you report a problem with our Site.
2.2 If you contact us, we may keep a record of that correspondence.
2.3 We may also ask you to complete surveys that we use for research purposes, although you do not have to respond to them.
2.4 Details of your visits to our Site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise, and the resources that you access (see section 4 on Cookies below).
3. IP ADDRESSES
​
We may collect information about your device, including where available your Internet Protocol address, for reasons of fraud protection. We may also collect information about your device’s operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
4. COOKIES
​
Our Site uses cookies to distinguish you from other users of our Site. This helps Us to provide you with a good experience when you browse our Site and also allows us to improve our Site. Below are the current active Cookies used.
Cookie name Life span Purpose
svSession Permanent Creates activities and BI
hs Session Security
incap_ses_${Proxy-ID}_${Site-ID} Session Security
incap_visid_${Proxy-ID}_${Site-ID} Session Security
nlbi_{ID} Persistent cookie Security
XSRF-TOKEN Persistent cookie Security
smSession Two weeks Identify logged in site members
5. WHERE WE STORE YOUR PERSONAL DATA
​
5.1 We host the company website on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall.
5.3 All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
5.4 All information you provide to us is stored on secure servers and devices. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
5.5 Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk.
5.6 Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
6. USES MADE OF THE INFORMATION
We may use information held about you in the following ways:
6.1 To provide you with information, or services that you requested from us.
6.2 To carry out our obligations arising from any contracts or arrangements entered into between you and us.
6.3 To ensure that content from our Site is presented in the most effective manner for you and for your device.
6.4 To assist you with completion of a purchase.
6.5 To improve our Site and service.
6.6 To notify you about changes to our goods or our services.
6.7 To undertake fraud checks.
6.8 To advertise product reviews on our website and marketing materials (subject to obtaining your prior consent where necessary).
7. MARKETING
​
7.1 In addition to the uses described in section 6 above, we may use your data, or employ a third party organisation to act on our behalf, to provide you with information about our goods and services which we think may be of interest to you. We will only contact you by email about goods and services similar to those which were the subject of a previous enquiry or order from you.
7.2 If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data or contact us on damianjmiles@gmail.com You can unsubscribe from receiving our marketing emails by clicking the unsubscribe button contained in each email. You can unsubscribe from our newsletter at any time by clicking on the link at the bottom of every newsletter sent.
8. DISCLOSURE OF YOUR INFORMATION
8.1 We may disclose your personal information to third parties including:
8.2 Postal service organisations to assist in the delivery of goods you have ordered.
8.3 Organisations that provide customer feedback services.
8.4 Organisations to assist in the completion of a purchase of goods from us.
8.5 In the event that we sell our business and/or assets, in which case we may disclose your personal data to the prospective buyer of our business or assets.
8.6 If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or to protect our rights, property, or safety of our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
9. RETENTION OF YOUR INFORMATION
​
For tax reasons, we keep information such as invoices, receipts and records (which may include personal data) for a minimum of 7 years after which time it will be destroyed. Your information we use for marketing purposes will be kept with us until you notify us you no longer wish to receive this information.
10. WEBSITE LINKS
Our Site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data and we do not accept any responsibility or liability for these policies. Please check before you submit any personal data to these websites.
11. ACCESS TO INFORMATION AND UPDATING AND CORRECTING YOUR INFORMATION
11.1 Data protection legislation gives you the right to access information held about you. If you would like a copy of some, or all of your personal information, please send an email to damianjmiles@gmail.com . Any access request may be subject to a reasonable fee to meet our costs in providing you with details of the information we hold about you.
11.2 We want to ensure that your personal information is accurate and up to date. If any information that you have provided to us changes, for example if you change your email address or name, please let us know the correct details by sending an email to damianjmiles@gmail.com or a letter to Damian J. Miles, P.O. Box 55, Okehampton, Devon, EX20 1WY, United Kingdom. You may ask us to correct information you think is inaccurate, ask for your information to be deleted or only be used for certain purposes.
12. CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by email.
​
13. YOUR RIGHTS
​
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.
13. CONTACT
​
I, Damian J. Miles am the data controller and questions, comments and requests regarding this privacy policy should be addressed to damianjmiles@gmail.com or Damian J. Miles, Dept FYC, P.O. Box 55, Okehampton, Devon, EX20 1WY, United Kingdom.
Questions or Queries? Please get in touch